What's New:

Respectful Workplace Initiative - We all deserve a respectful workplace. When people at work offend, embarrass or humiliate us, it hurts our dignity and well being. Your MAP program has been providing Respectful Workplace Seminars to various Distribution Centres and Retail outlets throughout the Province. For more information on this initiative please contact us at the MAP office.

For more information contact the MAP office at 1-800-887-8000

Resources:

These sites contain very useful mental health and addictions, and dependent care information. Though MAP has linked to these sites, we cannot be responsible for their content. Nor can the fact that we have provided this listing serve as an endorsement by MAP of any of these sites. MAP is providing this listing only as a convenience to you.

For Personal Issues:

• Emotional Freedom Techniques This is a "must see" site. The technique is easy to learn, easy to use and works in over 80% of cases of stress, phobias, anger, resentment, physical pains, migraines etc., etc.
• CAMH This is the home page for Centre for Addiction and Mental Health and provides links to information on a wide variety of topics.
• CMHA This is the home page for the Canadian Mental Health Association. This site provides information on mental health issues for all ages.
• Suicide Information, FAQ’s, warning signs, how to help, crisis resources
• eMental Health: a resource for a variety of mental health issues
• Transgender and Allied support

For Alcohol/Substance Use Issues:

• Information on Drugs and Alcohol
• The home page for Alcoholics Anonymous, prepared by the General Service Office of AA
• The home page for Narcotics Anonymous is a great site for anyone wanting to know about drug addiction, whether it be illegal or prescription drugs.
• For concerns about sex addiction check out this site.
• Tips for Talking to Your Teen about Drugs
• The home page for  Gamblers Anonymous
• The home page for Overeaters Anonymous
• Cannabis Information

For Dependent Care/Parenting Issues:

• Children’s  Mental Health
• When a parent has bipolar disorder... -CAMH
• A Guide to Promoting Resilience in Children: Strengthening the Human Spirit
• Some information on caregiver stress
• A Canadian resource site for dealing with aging parents
• How to Help build resilience in children

How do I make an appointment?

Our Assessment Services are available to all employees and family members of Local 12R24. We want to be able to schedule an appointment at a time that is convenient for you and near your work or home.

Making an appointment is easy. You simply call our 800 number (800-887-8000) and a member of our intake staff will arrange an appointment for you. You can call 24 hours a day, 7 days a week.

When you call, our intake staff will ask you a few simple questions about where you work, your phone number, a good time to reach you, and if you would prefer to see a counsellor near your work or home. They will also ask you to describe briefly your concerns or problems so they can select a counsellor who is experienced in working with your problem.

Everyone at sometime is faced with personal problems. In most cases, we are able to resolve issues effectively, but sometimes we need help.

• Marital
• Relationship
• Separation/Divorce
• Sexual
• Individual
• Bereavement
• Depression/Anxiety
• Stress management
• Critical Incident Stress Debriefing
• Retirement
• Work related issues
• Alcohol and chemical dependency
• Financial

Your Members Assistance Program, located throughout the Province of Ontario, ensures quality and confidential MAP services for our community members. Certified employee assistance professionals assist employees and their families to deal more effectively with a wide variety of problems, including:

• Family & Relationships
• Emotional Strains
• Substance Abuse
• Work Stress
• Financial & Legal Concerns

What is MAP?

The UFCW Local 12R24 Members Assistance Program provides Union members and their families with counselling and referral services in a confidential and professional manner.

Counselling services are provided by qualified counsellors located in your region, throughout the Province of Ontario.

Is the service confidential?

MAP is strictly confidential. No information concerning you can be given out to anyone without your written consent. This confidentiality agreement also extends to spouses and dependents over the age of 16. Legally required exceptions to confidentiality include cases of serious threat of bodily injury to the client or others, or cases of suspected child or elder abuse.

What type of counselling services does MAP cover?

We offer services to adults, adolescents, and children.

The decision to seek assistance is often difficult. If you are unsure as to whether you require the services of MAP please call and discuss your needs with the MAP director or a MAP Representative at your workplace. Together you can decide if you require an office appointment. All contact with MAP is confidential.

What if there is a robbery?

MAP provides trauma response when a sudden unexpected traumatic event such as a sudden death or armed robbery occurs to you or your family. Counselling is set up for members involved in a traumatic event such as a robbery. MAP also provides counselling for post-traumatic stress disorder.

What other services does MAP provide?

The Members Assistance Program will facilitate group Workshop presentations on such topics as:

• Stress Management
• Communication Skills
• Effective Parenting
• Retirement Planning
• Accepting Change
• Aging Parent
• Anger Management
• Team Building

If there is a special request please contact your MAP Representative or the Provincial MAP Director.

How does MAP work?

You personally make the decision to access the MAP. Sometimes this kind of decision is made at the suggestion of a family member, a friend, MAP representative or co-worker. MAP also covers eligible family members, such as a spouse/partner or children, who may call to make an appointment themselves.

We offer solution focused counseling and you have sufficient time to address your concerns. If additional services are required from community based resources, we will assist you to connect with the appropriate resources and monitor your situation to ensure your needs are being met.

The services of the MAP network are of no cost to you or your eligible family members and every effort is made to provide you with quality service, therefore improving your quality of life.

How do I access MAP?

MAP services are only a telephone call away. We are available at all times at our 24 hour toll free number

Are these services confidential?

Yes. Your Members' Assistance Program is a confidential and voluntary program. Your contact with the MAP will not be revealed to anyone, including your employer, without your knowledge or consent, except where required by law. Legally required exceptions to confidentiality include cases of serious threat of bodily injury to the client or others, or cases of suspected child or elder abuse.

The Members Assistance Program is committed to protecting the privacy of its users. Information gathered by the Program is used to monitor our site’s effectiveness and to respond to your questions and requests.

Through this site we may collect information about the domain name of a visitor’s server (i.e., the name of the Internet service provider’s computer that funnels traffic to the Internet) but use it only for measurement purposes. We do not automatically collect e-mail addresses or other personal information unless you provide it on a form or survey. The information we collect is used in the following ways:

• The Members Assistance Program does not sell, trade, or rent personal information about its Web site users.
• Some information may collected on the domain name of the server from where you are visiting. This information is used to determine the number of visitors to our site and sources of traffic. The data we collect are totals of those visiting from a domain, not information on individual users.
• E-mail addresses provided to us are used to respond to requests and questions from our feedback forms, polls, and directed e-mails. These e-mail addresses may be used to distribute e-mail bulletins. In these cases, the user will have the opportunity to "unsubscribe" or request removal from future e-mail bulletin lists.
• You may receive periodic mailings from the Members Assistance Program via the mail. If you do not wish to receive such mailings, please let us know by e-mailing us at . Please provide your full name, mailing address, and a sentence requesting suppression of your personal information in our files.

By using the Members Assistance Program Web site, you consent to the collection and use of the information described above. Any changes to this policy will be posted prior to their implementation.